How to add a second camera to your phone?
Path: Cloudbirds – click “+” – select one method to set up camera (AP Hotspot/Sound/Ethernet cable)
Why I still can’t hear much though I’ve turned the volume all the way up?
Path: Cloudbirds – Device settings – Volume Settings – adjust the volume of the Speaker and Mic.
APP shows the wrong password, pls try
Device settings – Delete camera – Reset camera – Setup camera again
Loud Whistling is heard when using the Way Talk feature on the APP
This is caused by the short distance between the camera and your mobile phone. To improve this condition, please use this talk feature when you’re at a further distance from the camera
If you can not receive alarm notifications after detecting a moving object, please confirm
①The Alarm for Motion Detection turns on (Path: Cloudbirds -device settings – Alarm Setting – turn on “Alarm notification” – Motion detection – “Low” – OK ).
②The right for Cloudbirds to send notifications to your phone (Path: phone settings – notifications – Cloudbirds; phone settings – all apps – Cloudbirds – notifications).
If the camera can’t record normally, here are some tips
①Check whether your SD card is at Class 10. （8G-64G）
②Please check the SD card status on the app. (Path: Cloudbirds – device settings – Device info – TF-Card status) if you have inserted it into the camera, but it shows there’s no TF-Card. Please plug off the power for the camera re-inserted SD card and then format the SD card in the app. (Path: Cloudbirds – device settings – Maintenance device – TF-Card format)
③If still does not work, pls format the SD card on your computer and choose FAT32 or exFAT when formatting.
Download the video
If you want to download/delete the videos recorded on your SD card, please take out your SD card and download/delete videos on your computer.
Change your network provider or route
If the camera’s network connection breaks off after you change the network provider or router, please reset this camera and re-install it.
If you can not connect your camera with Wi-Fi successfully. please confirm
①. Your home Wi-Fi network is 2 4G. Our camera does not support a 5G Wi-Fi network. Please check the Wi-Fi Frequency band of the Wi-Fi router, or search its brand and model on Google.
②. If your router is dual band, please choose 2.4G Wi-Fi to connect your phone and the camera.
③. Please put this Wi-Fi camera close to the router.
④. Please check if the Wi-Fi router is operating properly first, then turn on the DHCP of the router, and set up WAP2-PSK for security recognized by the camera.
⑤. If the camera still fails to connect with wifi, please reset the camera and reconnect it.